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What’s Included in Our Preventative Maintenance Service
Comprehensive System Diagnostics
Full evaluation of system hardware, software, and mechanical components.
Image Quality & Performance Testing
Verification of image consistency, probe performance, and overall system output.
Ultrasound Probe Assessment
Inspection for element dropouts, cable wear, and connector integrity.
Electrical Safety Testing
Verification of grounding, leakage current, and electrical integrity to ensure patient and operator safety.
Cleaning & Cooling System Maintenance
Internal cleaning of fans, filters, and vents to prevent overheating.
Software Checks & Optimization
Review of system settings, presets, and software performance.
Detailed Service Report & Recommendations
Clear documentation with findings, corrective actions, and future recommendations.
5-Star Reviews from Hundreds of Clients
“I wanted the best image quality I could get for my money, and at this point in my career, I wanted an ultrasound I enjoyed using. With the DP-30 I purchased from Northern Diagnostics, I felt like I got great value and a system I really enjoy using. Northern Diagnostics made me feel like they cared about my experience when I use my ultrasound, and that is important to me.”
Dr. Ayman Tadros, MD
“I recently purchased a portable ultrasound machine to be more flexible. My new DP-30 is top quality (as expected) and makes it easy for me to see my patients with thyroid disorders at different clinics around the city. In short: I’m very happy and satisfied with the product and the personalized service.”
Dr. Gudrun Caspar-Bell, MD
I couldn’t be happier with the service I received from Northern Diagnostics! Friendly, knowledgeable staff who offer prompt and professional services and high quality equipment at unbeatable prices.
Leanne Letourneau, RDMS
“I’ve known the people at Northern Diagnostics for over 30 years, working with them on research and development and as a customer. They are a fantastic team who I plan on working with for many more years to come.”
Dr. Edward Lyons, OC
You Have Questions, We Have Answers
How often should preventative maintenance be performed?
We recommend annual preventative maintenance to help maintain image quality, electrical safety, and overall system reliability. Frequency may vary depending on provincial ultrasound guidelines, regulatory requirements, and clinical usage.
Is preventative maintenance required to maintain manufacturer warranties?
Some manufacturers recommend or require routine preventative maintenance as part of warranty or service agreements. We can help confirm requirements for your specific system.
What does a preventative maintenance visit include?
A preventative maintenance visit includes a comprehensive system inspection, image quality and performance testing, ultrasound probe assessment, electrical safety testing, internal cleaning of cooling components, software checks, and a detailed service report with recommendations.
Do you service both human and veterinary ultrasound systems?
Yes. We provide preventative maintenance services for a wide range of human and veterinary ultrasound platforms.
Does preventative maintenance help reduce system downtime?
Yes. Routine preventative maintenance helps identify potential issues early, reducing the risk of unexpected failures and unplanned downtime.
Will we receive documentation after the service visit?
Yes. After each preventative maintenance visit, you’ll receive a detailed service report outlining findings, testing results, and any recommended next steps.
